We recommend a gentle, evenly applied buffing with a scouring pad until the whiteness of the ceramic returns.
Rubber gloves are recommended to be used during cleaning and NEVER use soap or detergents. If rubber gloves are not worn, we recommend that you wash your hands before and after servicing the filter.
Ensure that the end of the plastic mount does not come into contact with unfiltered water.
Absolutely, this means that your ceramic filter is trapping dirt and bacteria that would otherwise be in your drinking water. If you find your filter blocking too often, look at using our Duo systems with a Sediment pre-filter that will help stop the blockages. Find out more here.
If the filter is left unused for more than 24 hours, run at least 2 litres of water to waste before dispensing to drink, to ensure that your filtered water is fresh.
When in use, particles such as rust or sediment can get trapped on the surface of your filter, causing the flow rate to drop. If so, your filter may need a clean between changes. Find out how to clean your filter here.
You should be able to recycle the plastic mounts* and compost the old filter element or use it to help with drainage in the bottom of your plant pots.
* Check with your local recycling centres the mount is PPO and the adaptor ABS.
We suggest safely removing the mount using light pressure with a hammer to break it from the filter element. Next, cover the ceramic with an old rag and gently break it into small pieces, again using light pressure with a hammer.