Water Filter Care

We recommend a gentle, evenly applied buffing with a scouring pad until the whiteness of the ceramic returns.

Rubber gloves are recommended to be used during cleaning and NEVER use soap or detergents.

Ensure that the end of the plastic mount does not come into contact with unfiltered water.

See how to clean your filter.

When your water flow (the speed water comes out of your tap) lessens, it might be time to clean your water filter. Find out how here.

This is great news - your filter element is working! All that discolouration has been trapped on the filter's surface and is safely removed from your drinking water.

Absolutely, this means that your ceramic filter is trapping dirt and bacteria that would otherwise be in your drinking water. If you find your filter blocking too often, look at using our DUAL systems with a Sediment pre-filter that will help stop the blockages. Find out more here.

No, there is no need to sterilise the ceramic candle. All our filters have bacteria inhibiting features built in.

The filter housing is best cleaned by unscrewing the body from the head and wiping the surface and the inside of the body with a soft cloth dampened with warm water. Do this when you change your water filter.

If normal use of the filter is interrupted by holidays or vacations, you may notice a ‘flat’ or ‘stale’ taste. To clear this, simply run the filter tap for five minutes.

No.

Your filter may need a clean between changes. Find out how to clean your filter here.

You can recycle the plastic mount and compost the old filter element or use it to help with drainage in the bottom of your plant pots.

We suggest safely removing the mount using light pressure with a hammer to break it from the filter element. Next, cover the ceramic with an old rag and gently break it into small pieces, again using light pressure with a hammer. Find out more here.