Water Filter Care

How do I clean a ceramic filter candle?

We recommend a gentle, evenly applied buffing with a scouring pad until the whiteness of the ceramic returns.

Rubber gloves are recommended to be used during cleaning and NEVER use soap or detergents.

Ensure that the end of the plastic mount does not come into contact with unfiltered water.

See how to clean your filter.

How do I know when my ceramic filter element needs cleaning?

When your water flow (the speed water comes out of your tap) lessens, it might be time to clean your water filter. Find out how here.

Why is my ceramic filter element discoloured?

This is great news - your filter element is working! All that discolouration has been trapped on the filter's surface and is safely removed from your drinking water.

My ceramic filter seems to block up regularly; is it working correctly?

Absolutely, this means that your ceramic filter is trapping dirt and bacteria that would otherwise be in your drinking water. If you find your filter blocking too often, look at using our DUAL systems with a Sediment pre-filter that will help stop the blockages. Find out more here.

Do I need to sterilise the candle after cleaning?

No, there is no need to sterilise the ceramic candle. All our filters have bacteria inhibiting features built in.

How do I keep the inside of my filter housing clean?

The filter housing is best cleaned by unscrewing the body from the head and wiping the surface and the inside of the body with a soft cloth dampened with warm water. Do this when you change your water filter.

What happens if I leave the filter unused for a period of time?

If normal use of the filter is interrupted by holidays or vacations, you may notice a ‘flat’ or ‘stale’ taste. To clear this, simply run the filter tap for five minutes.

Will hardness affect the performance of an Ultracarb filter element?


Why has my water flow lowered?

Your filter may need a clean between changes. Find out how to clean your filter here.

Can I recycle my old ceramic filter?

You can recycle the plastic mount and compost the old filter element or use it to help with drainage in the bottom of your plant pots.

We suggest safely removing the mount using light pressure with a hammer to break it from the filter element. Next, cover the ceramic with an old rag and gently break it into small pieces, again using light pressure with a hammer. Find out more here.

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