Quality Policy

Doulton Water Filters, located in Newcastle-under Lyme in Staffordshire, United Kingdom, designs and manufactures domestic 'point of use' drinking water filtration systems and elements. These products are sold world-wide under the respected Doulton® and British Berkefeld® brands. Our mission is to provide healthy, sustainable, great-tasting water.. 

The quality, performance and reliability of our products are paramount in maintaining our brand image. Therefore, we have implemented a Quality Management System which has been designed to reflect the requirements of EN ISO 9001:2015 and has been independently certified by Lucideon Limited.

This Quality Management System is regularly reviewed and audited by a UKAS approved third party certification body. This assures our customers that all products manufactured by Doulton Water Filters will be manufactured to a consistent specification and that its operating processes and procedures satisfy the requirements of an internationally recognised Quality Management System.

The Company has appointed a Quality Manager who is responsible for the development, operation and maintenance of this system, but the effective implementation of the Quality Policy requires the full co-operation of all employees. We commit to providing all employees with the appropriate training and Quality is deemed to be the responsibility of all personnel. It is a mandatory requirement that each employee of Doulton Water Filters operates within our processes and procedures and where possible contributes to the continual improvement of our Quality Management System.

Andy Clark

Managing Director

August 2022