Doulton® FAQs

Doulton® water filters are high-quality ceramic filters designed to improve the taste and quality of your tap water. They work by using a natural ceramic material that reduces contaminants, while preserving essential minerals. This ensures you get cleaner, safe, and great tasting water every time.

Using a Doulton® water filter enhances the taste of your tap water by removing unpleasant odours and flavours. It also provides peace of mind by filtering out harmful contaminants, ensuring you and your family have access to cleaner, safer water whether you're at home or on the go.

Doulton® water filter systems are effective for most tap water sources. However, if your water supply is heavily contaminated or has high levels of certain chemicals, additional treatment may be necessary. If you're unsure about your water quality, we recommend testing your water and consulting with our customer support team.

Doulton® water filters are designed for use with cold or room-temperature water. Using hot water can damage the ceramic filter and reduce its effectiveness. Always ensure the water you are filtering is within
the recommended temperature range specified in your product manual.

The lifespan of a Doulton® ceramic filter candle can vary based on usage and water quality, but typically, a filter can last up to 12 months with regular use. To maximise the lifespan, clean the filter regularly and replace it when you notice a decline in performance or after the recommended time period.

The frequency of replacing your ceramic filter candle depends on your water usage and the quality of your tap water. As a general guideline:

• For average use, replace the filter every 6 to 12 months.

If you notice a drop in water flow or a change in taste, it may be time to replace the filter. Check the product manual for specific recommendations for your filter model.

Yes, Doulton® ceramic filter candles can be cleaned to extend their life.

To clean:

• Gently scrub the surface of the ceramic filter under running water using a soft brush or sponge.
• Avoid using any detergents or soap as they can damage the filter.

Regular cleaning helps maintain optimal water flow and filtration performance.

Check the product manual for specific recommendations for your filter model.

Doulton® filters are designed to reduce a wide range of contaminants, including:

• Bacteria (e.g., E. coli, cholera)
• Sediment and particulate matter
• Chlorine and other chemicals that affect taste and odour
• Cysts and parasites the exact contaminants removed depend on the specific filter model you choose.

To see detailed information on what our filters reduce, click here to view the test data.

No.

While Doulton® filters are effective at removing many contaminants, they are designed for use with treated tap water. If you plan to filter water from natural sources such as rivers or lakes, we recommend using a specialised filtration system designed for that purpose, which can remove a broader range of contaminants including heavy metals, chemicals, and pathogens.

If your filtered water has an unusual taste or smell, it may be due to:

• The ceramic filter candle needing cleaning or replacing.
• A build-up of contaminants in the filter.
• Water quality issues in your local supply.

Ensure that the filter has been flushed properly before use, especially after a replacement. If the issue continues after cleaning or replacing the filter, please reach out to our customer support through the online chat for further assistance. You can also email us at filtersales@doulton.com.

Some Doulton® filter models are designed to reduce fluoride levels in water. If fluoride removal is a priority for you, please check the product specifications or contact our customer service team through the online chat for further assistance. You can also email us at filtersales@doulton.com to ensure you select the appropriate filter model that meets your needs.

To see detailed information on what our filters reduce, click here to view the test data.

If you accidentally drop your ceramic filter candle, inspect it carefully for any cracks or damage. Even small cracks can affect the filter’s performance and could allow contaminants to pass through. If you notice any damage, it is recommended to replace the filter candle to ensure your water remains safe and clean.

Click here to locate the replacement filter you need.

Doulton® ceramic filters are made from natural and high-quality ceramic materials. This combination ensures effective filtration of harmful contaminants while maintaining the safety of your drinking water.

If a Doulton® ceramic filter candle has been stored in a cool, dry place, it can generally be reused. Before
reusing:

• Inspect the filter for any signs of damage or cracking.
• Flush the filter thoroughly with clean water to remove any dust or particles.
• Ensure the filter is clean and dry before installing it in your system.

If in doubt, it is always safest to replace the filter with a new one. Click here to locate the replacement filter you need.

Doulton® filters stand out due to their use of high-quality natural ceramic materials, a long history of innovation, and rigorous testing to ensure the highest standards of water filtration. Doulton® filters are also known for their ability to remove a broad range of contaminants while retaining essential minerals, making them a reliable choice for healthier, better-tasting water.

Click here to discover the ideal water filtration system tailored just for you.

Signs that your Doulton®
filter is working properly include:

• Clear, clean-tasting water.
• Consistent water flow.
• No visible sediment or particles in the filtered water.

If you experience any issues, such as reduced water flow or a change in water taste, check the filter for clogs or wear, and clean or replace it as necessary.

If in doubt, it is always safest to replace the filter with a new one. Click here to locate the replacement filter you need.

To clean the exterior of your Doulton® filter system:

• Wipe the surface with a damp cloth and mild detergent.
• Avoid using abrasive cleaners or harsh chemicals that could damage the surface.
• Make sure the system is dry before reassembling it for use.

Regular cleaning helps maintain the appearance and longevity of your filter system. For detailed aftercare specific to your product, please click here to access your product manual.

If your filter system isn’t working as expected:

• Check the connections to ensure everything is tightly sealed.
• Clean the ceramic filter candle if it appears dirty or clogged.
• Consult the troubleshooting section of your product manual. (Click here)

If the issue persists, please contact our customer support team through the online chat for further assistance. You can also email us at filtersales@doulton.com.

If you experience slow water flow or if the flow stops completely, it may indicate that the ceramic filter candle needs cleaning or replacing.

Follow these steps:

• First, clean the ceramic filter candle to remove any build-up of contaminants.
• If cleaning does not restore the flow, it may be time to replace the filter.
• Ensure all connections are secure and there are no blockages in the system.

If the issue persists, please contact our customer support team through the online chat for further assistance. You can also email us at filtersales@doulton.com.

The primary ongoing cost associated with a Doulton® water filter system is the replacement of the ceramic filter candles. Depending on your usage and water quality, these replacements are typically required every 6 to 12 months. Regular cleaning and maintenance will help extend the life of the filter and reduce overall costs.

Click here to discover the ideal water filtration system tailored just for you.

If you need to store your Doulton® filter system for an extended period:

• Remove the ceramic filter candle and allow it to dry completely.
• Store the filter candle in a cool, dry place.
• Ensure all components are clean and dry before storing the system.

When you're ready to use the system again, thoroughly rinse the filter candle and the system before use.

Yes, Doulton® water filter systems come with a warranty that covers manufacturing defects and workmanship. The specific terms and duration of the warranty vary by product, so please refer to the warranty information provided with your purchase or visit our product information section for details.

If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.

Yes, Doulton® water filters can be used in areas with hard water. While the ceramic filter effectively reduces many contaminants, it may not significantly reduce water hardness. If hardness is a concern, you might want to use a water softener in conjunction with your Doulton® filter system.

Before consuming water from a newly installed Doulton® Countertop or Undercounter filter, it’s important to flush the system. Run water through the filter for about 5-10 minutes (or until the water runs clear) to remove any manufacturing residues and to activate the filtration process. Once flushed, your filter is ready to provide clean, safe drinking water.

For detailed aftercare specific to your product, please click here to access your product manual.

The flow rate of Doulton® water filters vary depending on the model and the water pressure. On average, the flow rate is around 1-3 litres per minute. If you experience a significant reduction in flow rate, it may be time to clean or replace the ceramic filter candle.

To see detailed information about the flow rate of our ceramic filter elements, click here to view the test data.

If your filtered tap water appears cloudy, it may be due to:

• Air bubbles trapped in the water, especially after first use or filter replacement. This is harmless and should clear up after running the water for a few minutes.
• A build-up of particulates in the filter, which may indicate it’s time to clean or replace the ceramic filter candle.
• Ensure the filter is properly installed and that all seals are tight.

If cloudiness persists, please contact our customer support team through the online chat for further assistance. You can also email us at filtersales@doulton.com.

To maximise the efficiency of your Doulton® filter system:

• Clean the ceramic filter candle regularly as recommended. (Click here for specific information to your product.)
• Replace the filter candle when indicated by reduced flow rate or after the recommended time period.
• Ensure all connections are secure and that the system is installed according to the instructions.
• Avoid filtering hot water or water with extremely high sediment levels to prevent unnecessary wear on the filter.

If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.

Yes, replacement parts for Doulton® water filter systems, including ceramic filter candles, O-rings, and other components, are readily available through our website and authorised retailers.

Using genuine Doulton® replacement parts is crucial to maintaining the performance and integrity of your water filtration system.

If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.

Installing your Doulton® water filter system is straightforward. Each product comes with a detailed instruction manual. Generally, you will need to:

• Connect the filter to your tap or insert it into your portable water bottle.
• Ensure all connections are secure.
• Flush the filter by running water through it for a few minutes before first use.

For a detailed installation guide to your product, please click here to access your product manual. If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.

Doulton® filters are designed to be compatible with most standard faucets. However, some specialty faucets may require additional adapters or might not be compatible. If you have a non-standard faucet, please refer to the product manual for compatibility details or contact customer support team through the online chat. You can also email us at filtersales@doulton.com.

Replacement filters and accessories for all Doulton® and British Berkefeld® water filter systems are available on our website shop. Ensure you are purchasing genuine Doulton® products to maintain the quality and performance of your filter system.

Yes, Doulton® filters are designed with sustainability in mind. The ceramic filters are made from natural materials and are long-lasting, reducing the need for frequent replacements. Additionally, using a Doulton® or British Berkefeld® filter reduces reliance on single-use plastic bottles, helping to protect the environment.

Yes, Doulton® & British Berkefeld® water filters are rigorously tested and certified to meet international standards for water safety and quality. They are tested for the removal of harmful contaminants, ensuring that the water you drink is safe. For detailed information on certifications, refer to the product packaging.

If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.

Doulton® water filters are independently tested and certified by various health and safety organisations
to ensure they meet international standards for water purification. Certifications may include NSF/ANSI standards, among others. For specific certification details, please refer to the product information on our website.

If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.

If you encounter an issue that is not addressed in our FAQs, we encourage you to contact our customer support team directly through the online chat. You can also email us at filtersales@doulton.com. Our experts are ready to assist you with any concerns or questions you may have, ensuring you get the most out of your Doulton® or British Berkefeld® water filter system.

You can reach our customer support team:

• Through the online chat.
• By visiting the Contact Us page on our website
• By calling the support number 0333 340 3600.
• By emailing filtersales@doulton.com

We're here to help with any questions or issues you may have.

To register your Doulton® or British Berkefeld® water filter system for warranty coverage:

Visit our website and navigate to the Product Registration page.

Provide the necessary details, including your product model and purchase information.

Submit the form to activate your warranty. Registering your product ensures you
receive full warranty benefits and updates about your system

There are some Instructional videos for installing and maintaining your Doulton® & British Berkefeld® filter system are available on our website and our official YouTube channel. These videos provide step-by-step guidance to ensure you can easily set up and care for your filter system.

Absolutely! Doulton® & British Berkefeld offers portable water filter solutions ideal for use on the go. Our ceramic water filter elements provide high level of filtration, ensuring you have access to clean and safe drinking tap water wherever you are.

There is no strict limit to how much water you can filter in a day with a Doulton® or British Berkefeld® system, but the flow rate may decrease if the filter becomes clogged due to heavy usage. Regular cleaning of the ceramic filter candle will help maintain a consistent flow rate even with frequent use.

Doulton® occasionally offers discounts and promotions for both new and repeat customers. We recommend signing up for our newsletter or checking our website and social media regularly to stay informed about the latest offers and special deals.

Doulton® primarily focuses on residential water filtration solutions, but some of our filter systems can be adapted for light commercial use, such as in small cafes or offices. For larger-scale commercial applications, we recommend contacting our sales team to discuss your specific needs and explore potential solutions.

Click here to discover the ideal water filtration system tailored just for you.

If you require further assistance, contact our customer support team through the online chat. You can also email us at filtersales@doulton.com.